Returns & Refunds
Not quite right? You have 7 days from delivery to send it back. Here's exactly how it works.
How to return an item
- Raise the request — open My Account, find the order and choose Return. Tell us which item and why. You can also email contact@ezzycommerce.store or call +91 1800-000-000 with your order ID.
- Wait for confirmation — we approve most requests within 24 hours and email you a confirmation with your return ID.
- Pack the item — put it back in its original packaging with all tags attached. Include any free gift that came with it. Write your return ID on the outside of the parcel.
- Hand it to the courier — we arrange a free pickup from your delivery address, usually within 2–4 working days of approval. The courier will call before arriving. If your PIN code has no pickup service, we will ask you to self-ship and reimburse up to ₹100 in courier costs.
- Quality check — once the item reaches our warehouse we inspect it, normally within 2 working days.
- Refund issued — after it passes, your refund goes out. See the Refund Policy for exact timelines by payment method.
The 7-day window
Returns must be raised within 7 days of delivery. The date we count from is the delivery date recorded by the courier, which you can see on Track Order. Requests raised after 7 days cannot be accepted, except where the item is faulty.
Condition the item must be in
To pass quality check, the item must be unworn, unwashed and unaltered, with all original tags, labels and packaging intact, and free from stains, odours, pet hair or damage. Try things on carefully — over other clothing where you can — so the item stays sellable.
What cannot be returned
- Innerwear, briefs, camisoles and socks, for hygiene reasons.
- Items marked Final Sale or Clearance.
- Customised or personalised items.
- Free gifts and promotional items.
Damaged, defective or wrong item
Contact us within 48 hours of delivery with your order ID and photographs of the item, the defect and the packaging. We prioritise these: you get a free pickup, a full refund including shipping charges, and the option of a replacement instead. The 7-day window still applies but the condition rules do not — you are never penalised for a fault that is ours.
Exchanges
We offer size exchanges on the same product, subject to stock. Raise an exchange the same way as a return and pick the size you want. The replacement ships once we receive and check the original, and there is no extra shipping charge. If your size is unavailable by then, we convert it to a refund automatically and tell you. For a different product or colour, return the original and place a fresh order.
Cancelling instead
If your order has not been dispatched yet, cancelling is faster and simpler than returning. Cancel from My Account for a full refund including shipping.
Still need help?
Our team is available Monday to Saturday, 10am–7pm IST. Get in touch with your order ID and we'll sort it out.