FAQs

Pick your size on the product page, add it to your bag, then open the bag and check out. You can pay by UPI, card, net banking, or choose Cash on Delivery. You'll get a confirmation email with your order ID within a few minutes.

You can browse and fill your bag as a guest, but you need an account to complete checkout. It takes under a minute and means you can track orders and reorder easily later.

Yes, free of charge, any time before dispatch — open My Account, find the order and cancel. Once dispatched it has to go through the returns process instead. Delivery addresses can only be changed before dispatch.

Check your spam folder first. If the order shows in My Account, it went through. If it doesn't and money left your account, contact us — failed payments are auto-refunded within 5–7 working days.

Free on orders of ₹700 and above. Below that it's a flat ₹79. Cash on Delivery adds a ₹49 handling fee. The exact amount always shows in your bag before you pay.

We dispatch in 1–2 working days. After that: 2–3 days in Rajasthan, 3–5 days to metros, 5–7 days to other cities, and 7–10 days to remote areas and the North-East. Full table on Shipping Info.

Go to Track Order, or open My Account to see live status for every order. We also email a tracking link at dispatch. Tracking may take up to 24 hours to start updating.

We cover over 26,000 PIN codes across India. Enter yours on any product page to check. We don't ship outside India yet.

The courier tries three times and usually calls first, so keep your phone reachable. After three failed attempts the parcel returns to us and we refund the order minus shipping.

Yes — within 7 days of delivery, as long as it's unworn, unwashed and has its original tags and packaging. Innerwear, socks, clearance items and customised products can't be returned for hygiene and fairness reasons. Full details on Returns & Refunds.

Yes, we arrange a free pickup from your delivery address, usually within 2–4 working days of approval. If your PIN code has no pickup service we'll ask you to self-ship and reimburse up to ₹100.

After your return passes quality check: 3–5 working days for UPI, 5–7 for cards, net banking and Cash on Delivery refunds. See the Refund Policy for the full table.

We transfer it to a bank account — we'll ask for the account number and IFSC when your return is approved. We will never ask for your card number, CVV, UPI PIN or an OTP.

Yes, on the same product, subject to stock. Raise an exchange like a return and choose your size. The replacement ships once we receive the original, at no extra shipping cost. For a different product or colour, return the original and order fresh.

Contact us within 48 hours with photos of the item and packaging. You get a free pickup and a full refund including shipping, or a replacement — your choice.

UPI, credit and debit cards, net banking, and Cash on Delivery where available. Online payments run through a PCI-DSS compliant gateway — we never see or store your card details.

Yes, on most PIN codes, with a ₹49 handling fee. It may be unavailable for high-value orders or in some areas. You'll see whether it's offered at checkout.

Enter the code in your bag before checking out and the discount applies instantly. One coupon per order, and coupons can't be combined unless we say otherwise.

Yes. Every price shown includes applicable GST. Your invoice, emailed after dispatch, breaks the tax out.

Our Size Guide has measurement charts for every category, plus how to measure yourself. If you're between sizes, we recommend sizing up for a relaxed fit.

We photograph products in natural light and edit as little as possible, but screens vary. Slight colour differences between your screen and the actual garment are normal and aren't considered a defect.

Popular sizes restock regularly. Add it to your Wishlist and check back, or ask us and we'll tell you if a restock is planned.

Each product page lists care instructions under Material & Care. As a rule: cold machine wash inside out with similar colours, don't bleach, dry in shade, and iron on medium.

Use the forgot-password link on the sign-in page and we'll email you a reset link. It expires after a short time, so use it soon — request a fresh one if it lapses.

Open My Account and edit your saved addresses. Changes apply to future orders — to change the address on an order already placed, contact us before it's dispatched.

Email contact@ezzycommerce.store from your registered address. We remove your personal details within 90 days, keeping only the order records we're legally required to hold. See the Privacy Policy.